FAQs

Shopping information


How do I find a product?

You can use our search bar at the top of the page to search for specific products or browse through our categories.

Can I save products to my wishlist?

Yes, you can create a wish list and save products for later purchase. Simply click the “Add to wish list” button on the product page.

How can I tell if a product is in stock?

Product availability is displayed on the product page. If a product is in stock, you will see the "Add to Cart" button. If it is out of stock, you may see a notification or the option to be notified when it is back in stock.

Can I purchase products as a guest?

Yes, you can shop as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and take advantage of exclusive offers.

Payment information


Which payment methods do you accept?

We accept payments via Stripe, which enables credit cards such as Visa, Mastercard, and American Express, as well as other secure payment methods. Additionally, we offer PayPal, Klarna, instant bank transfer, and SEPA direct debit as payment options.

Is my payment information secure?

Yes, your payment information is secure. We use SSL encryption to protect your data.

Can I use a voucher code?

Yes, you can enter a voucher code during the ordering process. Simply enter the code in the designated field.

What happens if my payment fails?

If your payment fails, you will be notified and given the opportunity to try again or choose a different payment method. Please ensure your payment information is correct and that your account has sufficient funds.